Tell me more about volunteering

As volunteers are the lifeblood of our organisation and we depend so heavily on their support, here is a section devoted specifically to questions would-be volunteers may have. Please click here to find your State and then your local Service for more details.

How do I become a volunteer?

Contact us at Tenterfield Total Care on 02 6736 2170

Is there a selection process for volunteers?

we will usually interview you when you offer your help to explain what they expect from you and what you can expect from them. We also require references and police checks. These are designed to protect the clients whose homes you will be visiting.

What does it involve?

The tasks vary depending on the recruiting organisation and any particular skills you may offer. The typical work of Meals on Wheels field volunteers is the delivery of meals to clients using a volunteer’s own car, or acting as a partner to someone else. Most deliveries are done in pairs. Other ways volunteers can help include being on the local management committee, lending a hand with general office duties or assisting with new services such as the breakfast and snack programme.

How much time will it take?

Depending on the type of volunteering you are doing, anything from an hour a month to one or more full days a week. The choice is yours. Most organisations are happy to take whatever time you can give and this should be discussed at the initial interview.

What training will I receive?

New volunteers receive an induction at their local Meals on Wheels service and experienced volunteers who have been involved for a while are often happy to share some of their experience and advice.

What can I expect from volunteering?

You will experience the satisfaction of knowing you are providing a vital service to the community. You will make new friends, learn new skills, and probably grow in self-esteem and confidence. There may be some challenging moments, but remember your involvement is brightening others’ lives and making a real difference. Many organisations and communities hold social and civic events to recognise the valuable contribution of volunteers.

How My Aged Care assessment works

Before you can access any government funded services, you must have a My Aged Care assessment. An assessment helps to ensure you receive the care and support you need.

An assessment will work out your care needs and what types of care and services you may be eligible for.

You may feel worried about being assessed by someone you don’t know but the assessor is trained to talk to people in your situation and will understand how you are feeling. Tell them honestly about your situation and any concerns you may have.

You are welcome to have another person, such as a family member, friend or your carer, with you during your assessment.

The assessment process

My Aged Care will work out if you need an assessment to access services. Start by calling My Aged Care, with your Medicare card ready when you call.

The staff will ask for permission to create a client record to register you with My Aged Care. This holds:

  • information about your needs
  • results of any assessments
  • details of any aged care services you receive.

They will also ask you questions about:

  • any support you are currently receiving
  • any health concerns you may have
  • how you are managing with activities around the home
  • your safety in the home.

Your answers will help them understand your care needs. Based on the information you give My Aged Care, you may be referred for:

  • a home support assessment with a Regional Assessment Service (RAS) if you need low level support to stay independent in your home
  • a comprehensive assessment with an Aged Care Assessment Service (ACAT) if you have more complex care needs.

With your consent, the contact centre will give your My Aged Care client record to an assessor. This saves you retelling your story.

If you have immediate needs, My Aged Care may also refer you directly to services before your assessment takes place.